Returns

General conditions for returns

We hope you will love your new Aiwaii item. Should you regret your purchase do not worry – Aiwaii gladly accepts returns, but no later than 14 days after you received the items.

Please note that the items should be returned new and unused with their original tags intact as well as in the original packaging. Damage or used returns are not accepted – you can therefore not get a full refund. You can only get part of the purchase amount back if you have not wrapped the item securely, if the item smells of smoke, has trace of makeup on, and if the label/tag is missing.

We do not accept packages sent as cash or collect on delivery. The customer alone is responsible for sending back the items to us on the listed return address below.

Return shipments must be sent to the following address:
 
Att: Aiwaii,
Karolinesvej 19B,
9800 Hjoerring
Denmark

Return of items is at own expense, unless the item has faults and defects upon receipt of the package, if Aiwaii has sent the wrong item or if otherwise agreed.

Upon returning, you are fully responsible for the item(s) being wrapped securely. The full responsibility for the product is yours until the product has been safely delivered to us on the return address listed above. We therefore recommend that you use our return portal if you are returning from Denmark. We do not accept responsibility for items lost in shipping when returned, so we recommend you to keep the receipt with a tracking number as a proof that the package was sent.

You will receive the return form once you have purchased a return label here, if you are returning from Denmark (The return form and return label will be sent as a PDF file to your email) or you can download the return form here, if you are returning outside from Denmark.

Aiwaii’s return portal cost DKK 50,-.

We will immediately process your return, when we have received your return package. If your return item meets the conditions for return, we will make sure to refund you. We will refund the money to your account as soon as possible and no late than 14 days after receipt. The money will be returned to the same credit card that you used to complete the purchase. It can take up to 30 days before you receive the refund depending on which card you used.

How to return:

1.
Fill in the return form (if you do not have a printer, you can simply write the same information on a piece of paper and enclose it in your return package) and pack it with the item(s) you want to return – you can reuse the bag/package in which the items were delivered with. Seal the package well so that it is not damaged during shipment.

2.
Attach a return label to the bag/package. The return label must be affixed to the package in such a way that the tape does not cover the barcodes and data. The return label is not prepaid by us, but can be purchased at this link if you are returning from Denmark for DKK 50,-. If you are returning outside of Denmark you can use a shipping service of your choice and at own expense.

3.
Hand in the package to the carrier for whom you purchased the return label. It will often be your local post office or nearest parcel shop.

4.
Remember to ask for a receipt with a package number/tracking number – this is your insurance if the package should be lost during delivery, as you are responsible for the package until it is delivered to our company address.